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BBB Warns of Airfare Scam Cashing In on Canceled Flights

BBB Warns of Airfare Scam Cashing In on Canceled Flights

BBB Warns of Airfare Scam Cashing In on Canceled Flights


As demand for airline travel increases, the Better Business Bureau is warning consumers a recent scam that is taking advantage of increased flight cancellations.

There have been multiple reports of scammers creating fake airline ticket booking sites or customer service numbers to charge travelers for rescheduling fake flights. The Bureau says that if you are buying airfare, use caution and double-check the URL or phone number before providing your credit card information.

While doing an online search for cheap flights, you come across what seems like a great deal with a major airline. You book the flight-either through the website, or by calling a customer support number.

But shortly after making the payment, you receive a call from the company saying there’s been a sudden price increase or an extra charge to finalize your booking. The scammers say that you accidentally purchased tickets through a scam website or a phony customer service number. The price increase is a way to get more money out of you.

In another similar con, your original flight was real, but the cancellation notice is fake. You get an email or text message claiming that your upcoming flight has been canceled and you need to rebook. When you call the number provided, the “airline” offers to book you a new ticket – for a price. However, if you follow up with real airline support, you’ll discover that nothing was wrong with your original flight. The message was a scam, and you just gave your credit card details to a con artist. 

The BBB offered the following advice on how to avoid travel scams:

  • Do your research. If you come across a company you haven’t dealt with before, research it before making any purchases. Look on BBB.org for reviews and feedback from previous customers.
  • Double check flight details before calling support. Scammers are blasting out fake airline cancellation emails and text messages that can easily be mistaken for the real deal. Confirm the information in the message – such as the flight and reservation numbers – is correct before calling customer support.
  • Confirm the URL before you enter personal and payment information. It can be easy to click on a sponsored ad or impostor website without noticing. Before entering any sensitive information, double-check that you are on the right website and that the link is secure. (Secure links start with “HTTPS//” and include a lock icon on the purchase page. Learn more at BBB.org/BBBSecure)
  • Be wary of third-party websites. Some websites appear to offer a legitimate service but are only fronts for a scam. Be suspicious of websites with no working customer service number or physical address. Typos and grammatical errors can be indications of a scammer’s handiwork.
  • Make online purchases with your credit card. Fraudulent charges on a credit card can usually be disputed, whereas that might not be the case with other payment methods. Unfortunately, there is no way to get back the personal information you may have shared.

For more information, go to BBB.org/Travel.

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