Kansas Turnpike moves to cashless tolling

Kansas Turnpike moves to cashless tolling

Kansas Turnpike moves to cashless tolling

kta-cashless-tolling

The Kansas Turnpike has changed to a cashless tolling system, and the Turnpike Authority is providing information to help drivers with the conversion.

KTA’s three customer service centers are closed and related websites and mobile app are unavailable until July 8. During this time, June billing will be finalized in the old system and data will be migrated to the new DriveKS system.

Here’s what turnpike customers need to know to be ready:

  • KTA’s three customer service centers will be closed and self-service platforms, including the web sites and mobile app, will be unavailable June 29-July 7. During this week, teams will work to migrate all account information into the new system and there will be no account access – for customers or customer service representatives.
  • Any toll statements due during the conversion window can be paid during the month of July without issue.
  • Beginning July 8:
    • Customer service teams and self-service (web and mobile) platforms will again be available with full functionality at DriveKS.com.
    • KTAG customers can login to their accounts at www.DriveKS.com using their existing login credentials.
    • Customers who receive violations or video toll statements generated prior to conversion, can use the statement and account ID to pay at www.DriveKS.com.

Turnpike Authority CEO Steve Hewitt said the new system will offer a safer and more efficient customer experience.   Customers with a K-Tag can continue to drive through the toll gate areas as they normally have.   For drivers without a K-Tag, an electronic system will read their license plate and a bill will be sent to them for the toll.

 

Recommended Posts

Loading...